Customer satisfaction is of extreme importance to the team at Thermostatz.com. That's why we guarantee 100% satisfaction to our customers. When you purchase from our site, you have the guarantee that you are able to return your unused, undamaged product for a full refund if you are not completely satisfied with it.

Making purchases online without actually holding a product in your hand can be difficult, and we understand that. If your product arrives and is not what you expected or does not meet your expectations, you should return it for a full refund.

Please just give us a call at 888.503.6106 or email returns@thermostatz.com with your order information and we'll be happy to help you.